Refund policy
At NOOX REVIVE, we are committed to providing high-quality functional beverages that help you power through your day. If for any reason you are not completely satisfied with your purchase, we offer a clear and fair refund policy.
1. Eligibility for Refunds
Refunds are available if:
- The product is unused, unopened, and in its original packaging.
- You received the wrong item or the product was damaged during delivery.
- There was a manufacturing fault affecting the quality or safety of the product.
Please note: Opened or partially consumed products are not eligible for a refund unless the issue is due to a product fault.
2. Timeframe
Refund requests must be submitted within 14 days of receiving your order. Requests submitted after this period may not be accepted.
3. How to Request a Refund
To request a refund:
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Contact our Customer Support team at help@nooxpower.com with:
- Your order number
- Reason for the refund
- Photos of damaged or faulty products (if applicable)
- Our team will review your request and respond within 3 business days with instructions for returning the product, if required.
4. Refund Process
- Approved refunds will be processed via the original payment method within 5–10 business days after receiving the returned product.
- Shipping costs are non-refundable, except when the return is due to our error (e.g., wrong or faulty item).
5. Exchanges
If you prefer an exchange for a different flavour or product, please indicate this in your refund request. We will arrange for the replacement at no extra cost when eligible.
6. Contact
For any questions about our refund policy, please contact our Customer Support team:
Email: help@nooxpower.com
Phone: +44 (0)7973 285554
Address: Pure Global Trade Limited, Tudor House, 16 Cathedral Road, Cardiff, United Kingdom, CF11 9LJ