DELIVERY & RETURNS
nootropics health drink
This website is operated by PURE Global Trade Ltd (NOOX) (“we”, “us” or “our”). By using the www.nooxpower.com website you are bound by these Terms and Conditions (“T&Cs”). All use and purchases made on this website are governed by these T&Cs at any time, although the T&Cs governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. You should check prior to each order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. We will display the date and time when these T&Cs were most recently updated.
We will confirm acceptance of your order either by message on the website immediately after you have confirmed your order, or by us sending an email to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner – the website message or the email. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these T&Cs.
You must be 18 years old or over in order to participate in our services including, customs, clearance, import duties or taxes.
PRICE AND DELIVERY CHARGES
The price of the goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
Where applicable, prices include Value Added Tax (VAT).
Each order you make may include a charge for delivery. If your order is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week.
If your order weighs more than 30kg then we reserve the right to contact you with a bespoke delivery charge.
When ordering to an international address you may be charged additional fees including, customs, clearance, import duties or taxes.
METHODS OF PAYMENT
Payment may be made by debit or credit card. On occasion we may issue vouchers or “money off” coupons which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
Authority for payment will be requested from your card issuer at the time of your order.
You agree to compensate us in full against all reasonable cost expenses and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
Our deliveries may require a signature on receipt. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and you will have the option to rearrange delivery or collect your order from the local Post Office, courier centre as noted on the delivery card.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able in order to reschedule your delivery time and date. In any event, liability to you will be limited to the price of goods not delivered and the cost of delivery.
We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing or by chat box on the www.nooxpower.com website of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 14 days of delivery of the goods. We will arrange with you for the goods to be returned to us.
We will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise howsoever arising.
AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
Unless otherwise notified to you in the confirmation email, it is not possible to amend your order after it has been placed.
In respect of non-perishable items, you have the right to cancel the contract at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us by email. In the case of perishable items, you do not have the right to cancel the contract. Should you wish to cancel your order after placing the order, but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.
We will arrange with you for canceled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).